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Policies

Warranty

All Puffin and Company products come with our 90 day full replacement warranty against manufacturer's defects. Slight variations in the product will occur due to their hand-made nature. Additionally, our products may pose a choking hazard for small children, so please keep your Puffin out of reach of little hands!

To Return or Exchange

We will gladly assist in resolving your problem and provide you with instructions for proper return. Click here to sign in to your account and submit a Return Form. If you have additional questions, please contact us here.

Our Promise for your Privacy

Puffin and Company will not provide any of your personal information to any third party. Our site does contain links to other sites. Puffin and Company is not responsible for the privacy practices or content of such websites.

Security

This site has security measures in place to protect the loss, misuse and alteration of the information under our control. Our store is Level 1 PCI Compliant, the Payment Card Industry's highest level of Data Security Standards

Payment Policies

Currency: Transactions are in US Dollars
Credit Cards: VISA, Mastercard, DiscoverCard
Personal Check: Your check must be imprinted and have current address information, which includes a street address.

Shipping Policy

Shipping is by USPS First Class. Charges in the continental US are $2.99. Additional charges will apply for other methods of shipping and for outside the continental US. We will strive to ship within the next business day of recieving your order.

Wholesale Inquiries

Click here to Contact Us